Customer: "I've been ringing your call centre on 0700 2300 for two days and can't get through to enquiries, can you help?"
Operator: "Where did you get that number from, sir?"
Customer: "It was on the door to the travel centre."
Operator: "Sir, they are our opening hours."
Tech Support: "Customer Support, this is David, may I help you?"
Customer: "Hello, yes, it's me."
Tech Support: "Oh, it's me too." [chuckle]
Customer: "No, Esmie. E, s, m, i, e."
Tech Support: "Oh, sorry."
Tech Support: “I need you to right-click on the Open Desktop.”
Customer “Ok.”
Tech Support: “Did you get a pop-up menu?”
Customer: “No.”
Tech Support: “Ok. Right click again. Do you see a pop-up menu?”
Customer “No.”
Tech Support:: “Ok, sir. Can you tell me what you have done up until this
point?”
Customer: “Sure, you told me to write ‘click’ and I wrote ‘click’.”
Customer:: “I’m having trouble installing Microsoft Word.”
Tech Support:: “Tell me what you’ve done.”
Customer: “I typed ‘A:SETUP’.”
Tech Support:: “Ma’am, remove the disk and tell me what it says.”
Customer:: “It says ‘[PC manufacturer] Restore and Recovery disk’.”
Tech Support:: “Insert the MS Word setup disk.”
Customer:: “What?”
Tech Support: “Did you buy MS word?”
Customer: “No…”
Tech Support:: “Ok, in the bottom left hand side of the screen, can you see
the ‘OK’ button displayed?”
Customer: “Wow. How can you see my screen from there?”
(tried this a lot of times)
Tech Support:: “What type of computer do you have?”
Customer:: “A white one.”
Tech Support:: “Type ‘A:’ at the prompt.”
Customer:: “How do you spell that?”
Tech Support: “Just call us back if there’s a problem. We’re open 24 hours.”
Customer: “Is that Eastern time?”
(tried this a lot of times too)
[source: Call Centre Help]
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