Troubleshooting days

I went to Best Buy earlier to look for a wireless router though I didn't look hard coz I already know what router I wanted. Of course, I got a Linksys router. Why? Because I used to work as a Linksys technician before and I know how to troubleshoot the thing.

It made me reminisced the time when I worked as a Product Support Representative. Sitting at my station with my Plantronics headset with serial number XS8067 (yes, I still remember coz if we lose it, it'll be worth our annual salary..or maybe not that much), Avaya phone, and computer on my desk. Our job was simply sitting around, listen to the beep before my opening spiel, "Hi, thank you for calling Linksys! This is Jona. How may I help you?", listen to the customers while (most of them) complain about their Linksys product's initial setup without even plugging the product in and running the CD yet, and we do the same thing over and over again. Of course, there are some challenging part such as irate customers, maintaining KPI, and dealing with nonsense. The most rewarding part of it is when the customer would ask to speak to a supervisor to let them know how much I helped them and all the recommendations, praises, etc.

Oh, I loved the job. I really did until I realized that I wasn't going anywhere with it. I don't blame anyone but myself coz I didn't do good enough. I wasn't performing bad either, in fact, it was my performance who was holding me stay on the job or else, they'd already kicked me out a long time ago due to my tardiness and absences. Oh yeah, I was such a lazy ass! But, no, they never kicked me out. I resigned from it.

Now you know why I got Linksys! I only have limited knowledge about the other products so I can't say that they don't work good. But working with Linksys and knowing how much people used it and satisfied with it, I never wanted to look to anything else. Yeah, I'm bias, I know. :-D

Call Center

A call center agent is someone who caters calls from any part of the world regardless of what place they are based. Nowadays, call centers had been increasing in the Philippines due to the most known fact that Philippines is less than most money in the world which means that the call center investors can save regarding salary wise for the call center employees. Though there are lots of call centers outside the Philippines but I have only observed what is within our country and it was obvious how the call center starts to get most job-seekers attentions and that made call center business become popular in our country.

As once a call center agent, I can say that being one was never easy in the sense that you need to deal with clients that comes all around the world which some, or maybe most are irates. One thing that's hard about a call center agent is having a multi-tasking job. Being alert is good but the pressure is not. Like most of the other jobs, they are settings targets to be achieved and help the company grow, but in a call center, nothing is consistent. The targets, the pacing, the workers, the standards and anything the like keeps changing and each time it changed, we need to adjust for our jobs to achieved the changes being made.

My Chocolate Cake

At last I was able to bake a cake. I don't really cook but I love to cook and I am glad that now I always have the chance to cook. I am always telling Andy that I am willing to learn how to cook coz I really love cooking, it's just that I didn't have the chance to do so while being with my parents coz they always do the job.


Anyway, this could not be the very best-tasting cake and it was very easy to make, you only have to follow the instructions. Thanks to Pillsbury cake mix and frosting. All the other ingredients I used is on the Pillsbury box. With the Devil's Cake that I made, I added eggs, 1 tablespoon cooking oil and 2 cups of water. Blend all the ingredients until softened. Grease the pan and put in the oven that was preheated to 350 degree Fahrenheit. Bake it for 30-35 minutes.

Then we ate it with ice cream (see photos above). For me, it taste much better if it's cooled down in the fridge before serving. Glad to have 4396841 (a Whirlpool refrigerator) to keep the food fresh and of course, my chocolate to taste better.

Burn Baby Burn (LOL)

This is not as funny as how the title looks like, it hurts. Finally, after 2 weeks living here, I had my first burn. I got it accidentally from the side of the oven while I was heating up Enchiladasfor our dinner. Surely it hurts and feels like burning for a few hours. They (Andy, my fiance, and Yvonne, his sister) keeps reminding me that always get apot holder to hold the pot or the pan coz it's hot but they never reminded me that the side of the oven is hot too (hehe), but no I am not blaming it to them. Now, it's not hurting anymore and I hope that it would not leave mark on my arm.

Speaking of which, I'm glad I'm receiving Medicare supplement so that in case worst thing may happen, I'm covered. Good thing I only have a small burn.